Q1. What about your quality?
A: Colorzone just produce and sell the premium quality to our clients, to make our product meet or exceed the quality of Original Toner Cartridge. For all of our goods, we guarantee that our defective rate of black is within 1%; within 1.5% for the color and big capacity toner cartridge. Small trial order for testing the quality is welcome.
Q2. How long is the warranty for your toner cartridge?
A: 24 months calculated from the date when we delivery you the goods.
Q3. What should I do when products have problems?
A: Colorzone are responsiable for all the toner cartrige we sold, we need our clients assit to provide us the detailed informaiton for checking the reason, and assure 1:1 return back or refund if the quality problem is caused and proved by our manufacturing process or unsuitable packing.
Q4: Will my printer warranty be affected using compatible toner cartridge?
A: No. Equipment manufacturers cannot void warranty of your equipment or service contract for using remanufactured cartridges. Current Laws prohibit any manufacturer from requiring you to buy their product exclusively. Here is what HP says: "HP's warranty: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer."
Q5: Are compatible toner cartridges inferior to the original (OEM) cartridge?
A: No. Colorzone toner cartridges are all in strict quality control process and fully tested before packing. And our cartridges are in the same or exceed the original quality. Now our toner cartridges are in well performance in over 60 countries and got the European government order via our sales agents.
Q6: What are your laser toner cartridge quality standards?
A: Colorzone uses original factory specifications as our benchmark for print out quality standards. And excellent standard include ISO14001, ISO9001, ISO19752, RoHs, CE, STMC.
Q7. Could I buy different models at a low quantity?
A:Yes.We have stock for the most popular models, and different models wit small quantity is greatly welcome.
Q8: Do your cartridges meet or exceed original factory specifications and how do you determine that?
A: Colorzone compatible toner cartridges are configured with toner, drum and other parts to meet or exceed OEM specifications using industry testing methods. The testing includes the extremely cold and hot temperature testing, which make our toner cartridges can be printed well from summer and winter.
Q9: How many pages can I print with your compatible toner cartridge?
A: Colorzone print pages are exactly the same as original toner cartridges with ISO19752 standard. And some models are in higher print page yield then original cartridges.
Q10. How long can I get my order be deliveried?
A:For regular model toner cartridge, it cost 7-10 working days after received deposit or total payment for LCL/20GP, while 10-20 working days after received deposit for 40GP.
Q11: Can I get free samples if I buy toner cartridges in bulk?
A: Yes! Please contact us for more details about free samples policy!